Terms and Conditions - Curacao License
These terms and conditions are effective from 1st of July 2015.
By using Coinbet24 website or application and/or opening an account with Coinbet24, you agree to be bound by these Terms & Conditions (T&C) and are deemed to have accepted and understood all of the T&C.
The Coin Group N.V. hold a license from Gaming Curacao, and Credit Card transactions are processed with our Cyprus company CG Coin Group Investments Ltd, Ioanni Stylianou, 6, 2nd floor, flat/office 202, Nicosia, Cyprus.
1.1. All betting and site terms may be presented in other languages than English. In the event of any differences between the English version and a version in any other language, the English version will count.
2.1. When opening an account with Coinbet24, you are agreeing to our general T&C and the rules that apply for the applicable products available on the website.
2.2. We may need to change T&C from time to time, in these cases we will bring you an attention with a notice on the website, sent out mail to the e-mail registered on the account. The up to date T&C will always be available on the website. It will always be the customer’s responsibility to check for any updates and/or modifications of the T&C.
2.3. If you will not agree the T&C for Coinbet24, then you will not be able to open an account.
3. BINDING DECLARATIONS
By agreeing Coinbet24 T&C’s, you hereby warrant the following to us:
3.1. You are over 18 years old or other legal age over 18 that are determined in the territory where you reside.
3.2. As you are aware, the right to access and/or use the website may be illegal in certain countries. You are responsible for determining whether you accessing and/or use of the website is compliant with applicable laws in your jurisdiction and your warrant to us that gambling is not illegal in the territory where you reside.
3.3. You have full capacity to enter into a legally binding agreement with us.
3.4. You understand that by using our website and services you may lose Bitcoins on bets placed at Sportsbook and on the casino games. You accept that you are fully responsible for any such loss.
3.5. You are not depositing Bitcoin which originates from criminal and/or illegal unauthorized activities and/or intend to use the account in connection with such activities.
3.6. You are not using the account in any purposes connected to money laundering.
3.7. You will not use any kind of device, robot, software or other methods to interfere or attempt to interfere with the normal proper function of our services.
3.8. You are not diagnosed as a problem gambler or consider yourself to be that.
3.9. You do not have another account or customer relationship with Coinbet24. Accounts that are closed by yourself or Coinbet24 do also count.
3.10. You are not employee, consultant or affiliate at Coinbet24 or working for any of the suppliers that Coinbet24 is working with.
5.1. Your account
5.1.1. Before you are able to use Coinbet24 products, you have to register and create an account.
5.1.2. We will not have and do not accept costumers from resident in jurisdictions that prohibit you from participating in online sports betting, gambling and/or with Bitcoin.
5.1.3. You agree to provide complete and accurate registration information to Coinbet24. You agree that you will inform us immediately, in writing, of any changes to such information.
5.1.4. You authorize us to use any means that we consider necessary to verify your identity and creditworthiness with any third party providers of information.
5.1.5. Registration will be conducted using SSL (Secure Sockets Layer) encryption.
5.1.6. You will inform us as soon as you become aware of any errors with respect to your account or any calculations with respect to any bet you have placed. We reserve the right to declare null and void any bets that are the subject of such an error.
5.1.7. We reserve the right to apply a handling charge on withdrawals, if a deposit have not been turned over at minimum odds 1.30 before withdrawal, to cover the cost there has been for deposit and withdrawal.
5.1.8. We reserve the right to suspend player accounts that have been inactive for more than 12 months. If your account has been suspended, please contact [email protected]
for instructions on how to reactivate your account.
5.1.9. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.
5.2.1. If you register with us via the Website, upon completion of registration, we will confirm by email to the email address you have supplied that your account is open. You have to click on the link in the activation e-mail to confirm that you own the e-mail address.
5.2.2. On registration via the Website, you will be required to choose a password for use on the Website.
5.2.3. You agree to keep your password confidential and that you are responsible for any misuse of your password. Any losses suffered due to a third party using your account will not be refunded by us and further you shall have full responsibility for any third party using your login details and shall hold us harmless in respect of any damages arising.
5.2.4. You agree to inform us at once by email if you believe that your account information is being misused by a third party so that we may suspend your account.
5.2.5. We recommend that you disable any automatic password memory in your browser prior to use. This will help to limit the risk of unauthorized use of your account.
5.3. Bitcoin Funds
5.3.2. We accept bitcoin only.
5.3.3. The details you will need to make your bitcoin deposits are available on the Website, you find it by clicking “My Profile” and “Deposit”.
5.3.4. We do not extend credit for the use of our services.
5.3.5. Coinbet24 is not a banking institution. You will not be paid interest on any outstanding account balances.
5.3.6. Should your account become overdrawn due to a duplicate payment error, for example, if a withdrawal request being processed twice for whatever reason, you agree to fully reimburse Coinbet24 for any such overdrawn amount.
5.3.7. We reserve the right to payout withdrawals & winnings connected to a deposit, at the same exchange rate as the deposit, if a mBTC, mBCH or any other crypto account was funded with FIAT. An example is if deposit have been made with Credit Card or an E-Wallet.
5.3.10. We reserve the right to deduct any incurred costs for deposits from any amount of bitcoin that you withdraw, if such costs exceed the net revenue generated by you from the date upon which you first deposit bitcoin with us.
5.3.11. The Bitcoin exchange rate shown on Coinbet24, has to be seen as a guidance for what the rate is for a bitcoin in the global market.
5.3.12. You have to be aware that bitcoin value can change dramatically depending on the market value.
5.4. Account Balance
5.4.1. Our calculations of your Account Balance, Bonus Balance and amounts owed by you under these Terms and Conditions will be final and, in the absence of any manifest error, will not be subject to any enquiry or investigation.
5.4.2. We reserve the right to close your account and to refund to you the Account Balance at our sole and absolute discretion and without any obligation to state a reason or give prior notice.
5.5. Client Account Management
5.5.1. All winnings will be held for the use of your account following confirmation of the relevant result.
5.5.2. Any amounts which are mistakenly credited as winnings to your account remain the property of Coinbet24 and will automatically be transferred from your account upon the error being detected. Any winnings mistakenly credited to your account yet withdrawn by you will constitute a debt owed by you to Coinbet24 in the amount of such wrongfully attributed winnings.
5.5.3. You may withdraw any amount up to the Account Balance in your account by issuing us with a valid notice of withdrawal in the manner specified in the “My Profile” and “Withdrawal” page of our Website.
5.5.4. It is possible to deposit or withdraw only bitcoin from your account. We do not accept any other form of payments.
5.5.5. We will not accept withdrawal requests made otherwise than via the facilities provided in the “My Profile” – “Withdrawel” form on the Website. Our employees and any agents are not authorized to effect movements of bitcoin in any other manner.
5.5.6 Payment of any taxes, fees, charges or levies that may apply to your winnings under any applicable laws shall be your sole responsibility.
5.5.7 Your winnings from settled bets are credited to your account and may be withdrawn in accordance with our withdrawal policy and if required by us, upon provision of a copy of valid photographic identification, proof of address and/or credit/debit card to our satisfaction.
6.1. Coinbet24 reserves the right to cancel any bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty program) with immediate effect if we believe the bonus has been set up incorrectly or is being abused, and if said bonus has been paid out then we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely at the discretion of Coinbet24.
6.2. In the event Coinbet24 believes an User is abusing or endeavoring to abuse a bonus or other promotion, or is likely to benefit through abuse, Coinbet24 may, at its sole discretion, withdraw, deny, withhold from such User bonus or promotion, or either temporarily or permanently terminate the User’s access to the Services.
6.3. In the event that Coinbet24 deems in its sole discretion that user have been taking unfair advantage of Coinbet24 bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on the Website, Coinbet24 shall have the right to block or terminate user Accounts and in such circumstances, Coinbet24 shall be under no obligation to refund You any bonus funds or winnings that may be in user Accounts in the meantime of blocking.
6.4. If We have reasonable suspicion that an Account or group of Accounts are operating systematically – for example exercising specific wagering techniques or wagering as a group, Coinbet24 shall have the right to block or terminate all Accounts and, in such circumstances, Coinbet24 shall be under no obligation to refund to You any funds that may be in Your Account.
6.5. Should Coinbet24 become aware of any user who has accepted the bonus or a promotion with sole purpose of creating a positive expected value on bonus return by using known practices, then Coinbet24 will enforce confiscation of winnings and closure of the account and shall be under no obligation to refund You any bonus funds or winnings.
6.6. Professional gaming patterns that will increase variance and give a higher expected value are not allowed. All winnings and bonusses will be confiscated and account closed with out notice.
6.7. All withdrawals will be subject to an internal audit before being processed. Coinbet24 reserves all rights to void Bonuses or any winnings for failed audits. Player hereby consents in advance to same.
7. GENERAL BETTING RULES
7.1. A bet can only be placed by a registered account holder.
7.2. A bet can only be placed over the internet.
7.3. You can only place a bet if you have sufficient bitcoin in your account with Coinbet24.
7.4. The bet, once concluded, will be governed by the version of the Terms and Conditions valid and available on the Website at the time of the bet being accepted.
7.5. Any payout of a winning bet is credited to your account, consisting of the stake multiplied by the odds at which the bet was placed.
7.6. Coinbet24 reserves the right to adjust a bet payout credited to a Coinbet24 account if it is determined by Coinbet24 in its sole discretion that such payout has been credited due to an error.
7.8. A bet, which has been placed and accepted, cannot be amended, withdrawn or cancelled by you.
7.9. The list of all the bets, their status and details are available to you on the Website.
7.10. When you place a bet you acknowledge that you have read and understood in full all of these Terms and Conditions and Betting Rules regarding the bet as stated on the Website.
7.11. Coinbet24 manages your account, calculates the available funds, the pending funds, the betting funds, bonus funds as well as the amount of the winnings. Unless proven otherwise, these amounts are considered as final and are deemed to be accurate.
7.12. You are fully responsible for the bets placed.
7.13. Winnings will be paid into your account after the final result is confirmed by the official governing authority of such sport or competition. However, Coinbet24 reserves the right to set aside any winnings should there be any investigation resulting from any suspicion of criminal activities that may have affected the result. If any irregularity is confirmed, Coinbet24 retains the right to void any related bets.
7.14. Should Coinbet24 become aware that you have placed a number of bets from different accounts you have irregularly opened, all bets will be voidable at the unfettered discretion of Coinbet24. Coinbet24 retains the right to take further action as it deems necessary.
7.15. If bets, which exceed the stated maximum bet amounts, are erroneously accepted by Coinbet24, the excess amount will be disregarded and the bet amount placed will be revised accordingly and the difference paid back to you.
7.16. You hereby confirm that you are not part of a betting syndicate where several parties are involved in placing bets in order to evade the Betting Rules, these Terms and Conditions or any other rules of Coinbet24.
7.17. Unless otherwise stated, all bets on Coinbet24 are settled according to the full time result of a match declared by the official governing body of such sport or activity. All game types have noted if they are Full Time (FT) or including Over Time (incl. OT).
7.18. Statistics, live scores, live betting or editorial text published on the Coinbet24 site is added information and Coinbet24 does not acknowledge or accept any liability whatsoever if the information is incorrect. It is your responsibility to be aware about all circumstances relating to an event and to independently verify all information published on the Website.
7.19. If a match does not start on the scheduled starting date or starts but is later postponed and/or abandoned and is not completed (resumed) by the end of the next calendar day, all bets will be void except for any bets placed on markets which have been unconditionally determined, which will stand. Some markets have different rules and these are listed under each sport/market on the Website.
7.20. Coinbet24 reserves the right to declare a bet void, totally or partially, if it is obvious that:
- bets have been offered, placed and/or accepted due to an error;
- bets has been made at odds that are clearly wrong and stand out from odds offered by other gaming companies;
- bets have been placed after the event has started or after any deadline set by Coinbet24 (live betting excluded where permitted by Coinbet24);
- syndicate betting has occurred;
- influence betting, where you have influenced the outcome of the match in any way, has occurred;
- the result has been directly or indirectly affected by criminal actions.
7.21. If a bet / event is declared void, it will be evaluated as “won” at odds 1.0, which means it is still possible to win or lose depending on the remaining bets.
7.22. Coinbet24 reserves the right to adopt special rules, applicable for particular matches or events that may be contradictory to the Betting Rules. Such special rules may be published in conjunction with published odds for particular matches and/or events.
7.23. Communication errors do occasionally happen. The way our system works is that the bet is confirmed only when it is received on our servers. Should there be a break in communication after you place your bet and it has been received on our servers it will still participate in the active game. You will be informed whether you have won or lost once communication is re-established. If the bet is not received on our servers then it will not participate and the bet amount will not be withdrawn from your account.
7.24. If you are unsatisfied with any matter relating to a bet with Coinbet24, please notify Coinbet24 within 30 days after the transaction has occurred. Notification made after such 30 day period will be disregarded. Such a notification shall be made in writing. In the unlikely event of a discrepancy between the result that appears on your device and the results in the transaction logs in our system, you agree that the results in our system’s transaction logs as certified by an officer of Coinbet24 shall be final, conclusive and binding.
7.25. You confirm and accept that you will be adequately informed of your possible bitcoin exposure by the details provided on the online betting confirmation issued by us (if you are in any doubt about this, you should contact Coinbet24 support).
7.26. You accept that any bitcoin lost under any bet will not be under any circumstances be recoverable from Coinbet24.
8. CANCELLATION, SUSPENSION AND CLOSURE
8.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account or cancel any outstanding bets at our absolute discretion if:
- We suspect that you are engaging in illegal or fraudulent activity while using our Website.
- We suspect you are breaching any term of these Terms and Conditions.
- We suspect you are acting in a manner that is detrimental to the conduct of our business.
8.2. Irrespective of whether we suspend and/or terminate an account and notwithstanding any other provisions in these Terms and Conditions, we may decide to cancel and void any outstanding bets at our absolute discretion where:
- There is a technological failure
- You or another customer with whom you have bet breached any of these Terms and Conditions.
8.3. Coinbet24 reserves the right to close your account and refund the balance of your account without further explanation. Subject to any provision of these Terms and Conditions to the contrary, outstanding bets will ordinarily be honored. Further, we retain the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice, however, we shall endeavor to provide you with such notice as we deem practicable.
9. FAIR USE
9.1. The Website and Coinbet24 products may only be used for the purposes of placing bets and wagers on events and/or gaming products.
9.2. You may not use the Website for any purpose which (in Coinbet24 opinion) is illegal, defamatory, abusive or obscene, or which Coinbet24 considers discriminatory, fraudulent, dishonest or inappropriate.
9.3 Coinbet24 will seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Website or Coinbet24 products. Coinbet24 will withhold payment to any customer where any of these are suspected. The customer shall indemnify and shall be liable to pay to Coinbet24, on demand, all Claims arising directly or indirectly from the customer’s fraudulent, dishonest or criminal act.
10.1. You cannot place a bet that exceeds your available Coinbet24 account balance.
10.2. Coinbet24 determines the maximum stake on a bet. Maximum stake will be different from sport to sport and league to league, but in general the maximum stake is higher on the big Leagues like Premier League Soccer, NFL etc.. Maximum stake will also be changed by Coinbet24 risk management team.
10.3. The maximum winnings in a 24 hours period a customer can have is 100.000 EUR, or equivalent in other currencies.
10.4. Max winnings on a bet is 10.000 EUR, or equivalent in other currencies.
10.5. Max winnings on a coupon is 25.000 EUR, or equivalent in other currencies.
11. OUR LIABILITY
11.1. Coinbet24 does not accept any liability for any damages, liabilities or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content (including delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in content).
11.2. While Coinbet24 endeavours to ensure that the information on the Website is correct, Coinbet24 does not warrant the accuracy or completeness of the information and material on the Website. The Website may contain typographical errors or other inaccuracies, or information that is out of date. Coinbet24 is under no obligation to update such material. The information and material on the Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Coinbet24 provides you with the Website on the basis that Coinbet24 excludes all representations, express or implied warranties, conditions and other terms which but for these terms and conditions might have effect in relation to the Website.
11.3. Coinbet24 shall not be liable, in contract, tort (including negligence) or for breach of statutory duty or in any other way for any of the following (whether incurred directly or indirectly):
- Loss of profits
- Loss of business
- Loss of revenue
- Loss of opportunity
- Loss of data
- Loss of goodwill or reputation
- Any special, indirect or consequential losses,
whether or not such losses were within the contemplation of the parties at the date of these terms and conditions.
11.4. Coinbet24 is permitted to commence any technologically reasonable action to protect customer information, but will not be liable and will not take responsibility if third parties obtain control of, any process, or user information despite such action. No claims for damages may be asserted against Coinbet24, in any such circumstances.
12. INTELLIGENCE SYSTEMS AND ROBOTS
12.1. Coinbet24 do not accept use of intelligence systems and/or robots which is strictly forbidden to use. Any automated software and/or computer system in direct, or indirect conjunction with the services provided by Coinbet24 including the performance of actions such as sending information from your computer to another computer with installed and active software and/or systems designed to provide you with an unfair advantage.
13. MATTERS BEYOND OUR CONTROL
13.1. Coinbet24 cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
14. LIVE BETTING
14.1. Coinbet24 makes every attempt to establish a fair assessment of events of events that transpire during a live-match on a good faith basis. Coinbet24 do everything we can to display current score, time etc. during ongoing events, but it will always be the account holders responsibility to be aware of what the score, time etc. is in a given match.
14.2. Bets placed in the following circumstances will be declared void:
- Betting effected at incorrect price due to delay or failing live coverage.
- Betting effected on particular offers after these have occured, or else after an event which could normally be deemed as leading to the outcome has happened or is happening (e.g. bets placed on offers such as Total Goals or next goal while a penalty is being taken or has been awarded).
- Betting effected on odds which represented a different score than the actual.
14.3. Situations may arise where it is not possible to categorically state what has happened. In the event that a matter requires closer examination, or the TV broadcaster's coverage is interrupted or fails to start on time for whatever reason, or there is a technical failure in the trading facilities available to Coinbet24's traders, we reserve the right to withhold settlement pending further investigation or to void bets.